Accountability in Human Resource Management

Accountability in Human Resource Management (Improving Human Performance)
Gulf Professional Publishing | 1995-12-28 | ISBN: 0884153967 | 362 pages | PDF | 16 MB

Techniques for evaluating the human resource function, and measuring its bottom-line contribution.
This guide develops a results-based approach to human resources that keeps an eye on the bottom line. Based on actual experiences, accepted practices, and a strong 10-year research base, it clearly shows you how to:
Uncover and monitor the costs of human resource (HR) programs-Develop programs emphasizing accountability
Design data-collection instruments for evaluation-Measure the contribution of human resources-Calculate the return on investment-Elevate management's commitment to HR programs

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Human Resource Management

Derek Torrington, Laura Hall, Stephen Taylor, "Human Resource Management"
Publisher: Financial Times Management | 2008-02 | ISBN: 0273710753 | 2009 | PDF | 882 pages | 17 Mb PDF

Product Description:

Contents include HR in context;
* HR and the labor market
* HR planning-control to seduction
* job design-signs, symbols & resignations
* recruitment and selection
* learning and development
* Hr development-the organization and the national framework
* management development
* employment relationship and contractual regulation
* establishing the terms and conditions of employment
* reward and performance management
* employee empowerment
* rom Morrison to Markets to modernization
* HR in the public sector
* international human resources
* HR in Europe
* HR in Japan, China & South East Asia.

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Human Resource Management: A Critical Introduction

David G. Collings, Geoffrey Wood "Human Resource Management: A Critical Introduction"
Routledge | 2009-08-07 | ISBN : 0415462479 | Pages: 324 | PDF | 1.99 MB

Effective management of human resources is essential to the success of any organization. In this authoritative, sophisticated and engaging new text on Human Resource Management, an international team of leading analysts guides the advanced student through this fundamental discipline of management in all its complexity.

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Strategic Human Resource Management: A Guide to Action

Strategic Human Resource Management provides practical guidance on putting complex HR strategies into practice. Presenting HRM strategies that have been formulated and developed by practitioners, academics and consultants, it demonstrates how these can be implemented in a real-world context and in line with business objectives to effect positive and productive change.
Substantially updated, the fourth edition includes new material which reflects important developments in HR strategies, including: human capital management, corporate social responsibility, organization development, engagement and talent management. A new feature, the Strategic HR Toolkit, provides guidance on developing HR strategy through a strategic review.

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

If the true face of any organization is its customer service people, then nothing is more important than the training of these crucial employees. Customer Service Training 101 offers an easy-to-implement approach for busy managers and trainers seeking to motivate their people and equip them with the tools they need to excel in this essential role. Featuring interactive lessons that can be adapted for any type of business and for any type of trainee, this ready-to-use guide addresses important customer service areas including:
* making a good first impression
* projecting a positive attitude
* communicating effectively through verbal, nonverbal, and listening skills
* developing trust, establishing rapport, and making customers feel valued
* confidently handling "difficult" customers and situations
* interacting effectively face-to-face, and via telephone and e-mail The professionalism and enthusiasm of frontline employees reflect directly on the company they represent. Packed with powerful, proven ideas, this inspiring, comprehensive training manual will pave the way to superior customer service.

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Prentice Hall - Human Resource Management - 9th Edition

Prentice Hall - Human Resource Management - 9th Edition
Prentice Hall | ISBN: 0130664928 | PDF | 2003 | 558 pages | 5.77MB

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HR Optimization: From Personnel Administration to Human and Organizational Development

Elevate the role of HR to a truly strategic position in your organization Does your organization need more than compliance and reporting from HR? Are you being challenged to add value, act as a strategic partner and develop individual and organizational capabilities? Even if your organization only needs personnel administration, are you optimizing that role?
Whatever your organizational reality, this book provides a practical blueprint for HR transformation—and a framework for ongoing analysis and development. Now you and your colleagues can meet changing demands and grow as HR professionals.
The book encourages you to:
Assess your current situation
Think about organizational readiness for change
Develop action strategies to elevate your HR function
No other book takes such a systematic approach to HR optimization. The 14 chapters each discuss one HR function and its components, functions, processes, conditions and standards.
Each chapter includes a scale for assessing where you are and where you want to be, the reasons you need to look at things differently, critical success factors, and lessons learned.

Covers 14 key HR functions:
Compensation
Human Capital Management System
Benefits
Learning and Development
Staffing
Leadership Development
Communications
Process Excellence
Business Consulting
Employee Relations
Change Management
Performance Management
Diversity
Measuring Human and Organizational Capital

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Human Resource Management: A Contemporary Approach, 4th Edition

This is the fourth edition of the well-established, thought-provoking classic textbook from De Montfort University, edited by Ian Beardwell, Len Holden and Tim Claydon and updated and revised throughout. A thorough introduction to HRM, this book contains a variety of perspectives and styles and a critical approach, made clear and accessible to students through the consistent chapter structure and increased features such as: learning outcomes and chapter summaries; activities; 'stop and think' features; UK, International and European case studies; Glossary, extensive references and further reading Bright, full color interior design.

Other features include a downloadable Instructor's Manual with PowerPoint slides and notes to accompany the activities, exercises, questions and case studies within the book. As with previous editions, Human Resource Management 4ed is in line with CIPD standards and the critical approach and sophisticated writing style is suitable for undergraduates, HRM Masters students and specialist MBAs.

Editors- Ian Beardwell - former Head of the HRM Department, Dr. Len Holden - Principal Lecturer in HRM and Dr. Tim Claydon - Principal Lecturer in Industrial Relations - Leicester Business School, De Montfort University.

Contributors- Phil Almond, Julie Beardwell, Dr. Ian Clark, Professor Audrey Collin, Trevor Colling, Mike Doyle, Linda Glover, Nicky Golding, Dr. Sue Marlow, Professor Mike Noon, Julia Pointon, Alan Ryan, Olga Tregaskis - All of the Department of Human Resource Management, Leicester Business School, De Montfort University.

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Human Resource Management, 6th Edition

This best-selling survey of contemporary human resource management offers a balance of practical and applied material as well as underlying Human Resource Management theory. It reflects the latest information, including the impact of global competition and rapid technological advances that have accelerated trends such as shared service centers, outsourcing, and just-in-time training. A wealth of actual company examples demonstrates how concepts are being used in today's leading-edge organizations. For all Human Resources personnel and managers.

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