Ernesto Noronha, Premilla D'Cruz, "Employee Identity in Indian Call Centres: The Notion of Professionalism "
Sage Publications Pvt. Ltd (July 30, 2009) | English | 8132100794 | 204 pages | PDF | 1.06 MB
Sage Publications Pvt. Ltd (July 30, 2009) | English | 8132100794 | 204 pages | PDF | 1.06 MB
This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism; presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.
Download:
Link_1
Or
Link_2
.
No comments:
Post a Comment